Why is my account suspended?
This page will continue to be added to as we work through records we don’t believe should be migrated (unless they get updated!).
Suppression Lists
In the current Membership system (Your Membership – YM) there are two “Suppression Lists” – one for Bounced email addresses and one for email addresses with Complaints. YM blocks any emails from being sent from it to any addresses on the lists.
We realize that people change email addresses and don’t necessarily update the email on their HMGS account. Suspending those accounts (thereby stopping any account login or account activity) is the only way in YM that we can highlight to account holders and others that there is a potential problem with the account data.
Bounced list
If an email address is on the Bounced list, it will be suspended by the administrators as part of the data clean up.
- If the account has no activity since the migration to YM (12 years ago), then the account will be modified to a Former Account/Inactive (except for Lifetime Members and Legion of Honor Members).
- If the account has a “fake” email address, the fake address will deleted from the E-Mail Address field and, if necessary, replaced in the Username field with the account holder’s name.
- If the account has activity and a “real” email address it will just be suspended.
If the email account is still active, and the bounce was due to a temporary situation, we can remove the email address from the Bounced list.
Complaints list
To be added.